FAQs Boston Seeds Customer Service

How much does delivery cost?

Delivery charges depend on the product weight and delivery location.

Please see our Delivery Information page for the latest charges and options

Do you offer free delivery?

No. At the moment our delivery charges are:

Which countries do you deliver to?

We deliver to most UK locations including the Scottish Highlands, Islands and Channel Islands.
Unfortunately, we do not currently deliver to Northern Ireland or Europe.

How long will my order take to arrive?

Every item displays its delivery timeframe on the individual product page, and many products are available for next working day delivery
Orders placed before 2pm, Monday to Friday, are dispatched the same working day
Orders placed after 2pm are dispatched the following working day
Our parcels are delivered by third-party couriers, and we are therefore reliant on their services. On very rare occasions, unforeseen circumstances beyond our control may result in a parcel arriving one day later than the scheduled delivery date. However, 98% of our deliveries arrive on time

Please see our Delivery Information page for the latest charges and options.

Can I track my order?

For orders which are fulfilled with DHL, DPD, DX and Evri, you will receive an email with tracking details
Orders fulfilled with Royal Mail are sent on a tracked service, which can be tracked by our customer service team

Which couriers do you use?

We use a range of trusted delivery partners, including:

Large orders may be dispatched via pallet networks.

Can I cancel or amend my order after it has been placed?

It might not be possible to change your order. Depending on the time of day when the order is placed, it might have already been processed
Please contact our customer service team as soon as possible 01205 280 069 and we will do our best to help

Do I need an account to place an order?

No, you can place an order as a guest using your email address and proceeding through the checkout as normal
If you use the same email address for each order, our customer service team will be able to locate your previous orders if you need assistance

Creating an account is not required, but it can make future purchases quicker by securely your name and address for a faster checkout experience, but you will have to remember your email and password to do this

If you place orders as a guest and later create an account using the same email address, your previous orders will automatically be linked to your account, allowing you to view your order history in one place

Please note that returns cannot currently be requested through your online account. If you need assistance with a return, please contact our customer service team directly

What payment methods do you accept?

Can I collect my order?

Yes. Customers can collect eligible products (items marked as “next day delivery”) from:

Boston Seeds
Manor Road
Kirton
Boston
PE20 1PH

Monday to Friday 9.15am to 4.45pm

Faulty or damaged items

If an item arrives damaged, faulty, or incorrect:

Please contact our customer service team as soon as possible. We will work with you to resolve the issue and, where appropriate, arrange a replacement, refund, or free collection of the item

Do you offer free returns?

If an item is no longer required or was ordered by you in error:

You may return the item to us within 14 days of receiving your order
The customer is responsible for the cost of return postage
Unfortunately, we cannot accept unwanted returns of opened seed packets, bespoke seed mixes, or plug plants
Please contact our customer service team before returning any items. We will provide a returns form, which should be completed and included with the returned goods to allow us to process the return

How can I contact customer services?

You can contact the team on: